Electronic Equipment Repair Services Industry Profile

The US electronic equipment repair services industry includes about 13,000 establishments (single-location companies or units of multi-location companies) with combined annual revenue of $19 billion. No major companies dominate the industry.

The industry includes companies that primarily provide repair services for electronic equipment such as computers, consumer electronics, and communication products, and for precision equipment such as medical and scientific instruments. Repair services for household appliances are not included. The industry doesn't include companies that primarily manufacture or rebuild products, or companies that primarily sell new items and provide after-sale services and repairs.

COMPETITIVE LANDSCAPE

Demand is driven by the installed base of electronic equipment, equipment failure rates, and the cost advantage of regularly maintaining and fixing broken and idle equipment, rather than replacing it. The profitability of individual companies depends on service accuracy, speed, and volume. Large companies have advantages in breadth of services, worker allocation, and the number of manufacturers and types of products supported. Small companies can compete effectively by specializing by manufacturer or product type and providing superior service.

PRODUCTS, OPERATIONS & TECHNOLOGY

Major services are repair and maintenance of consumer electronics, computers, office machines, communication equipment, and precision devices. Computer and office machine repair and maintenance provide 40 percent of industry revenue; communication equipment, 20 percent; and consumer electronics, 10 percent. Other electronic and precision equipment accounts for the rest.

Industry companies repair and maintain equipment with complex electronic components, many of which include ...