Automotive Repair & Maintenance Services Industry Profile

Companies in this industry provide repair and maintenance services for passenger cars and light trucks. Major US companies include Bridgestone, Jiffy Lube, Meineke (a division of Driven Brands), Midas, Monro Muffler Brake, and Safelite Group.

The US automotive repair and maintenance services industry includes about 160,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $90 billion. The industry is expected to see moderate growth over the next two years. Vehicle use by consumers and businesses drives growth.

Separate industry profiles cover Automotive Oil Change & Lubrication Services and Car Washes, which are included in the automotive repair and maintenance services industry.

COMPETITIVE LANDSCAPE

Demand depends on car usage and the number of cars on the road. The profitability of individual companies depends on convenient location and good marketing. Large companies can maximize use of expensive diagnostic equipment and have advantages in purchasing, distribution, and marketing. Small companies can compete effectively by providing superior customer service or offering specialized services. The industry is highly fragmented: the 50 largest companies generate less than 10 percent of revenue.

Competition includes other venues that provide automotive services, including some gas stations, car dealerships, and branches of chain stores, like Sears and Kmart. Auto repair shops perform an estimated 70 percent of repairs for out-of-warranty vehicles, according to the Automotive Service Association (ASA).

PRODUCTS, OPERATIONS & TECHNOLOGY

Major services include mechanical repair (about 50 percent of industry revenue), collision ...